State Farm® Insurance Agent Jim Kelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marianne Bowers
October 2, 2026
"Jim Kelly insurance provides fast and friendly service. Great people to talk to about your insurance needs."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Ellen Mannion
September 25, 2026
"Personnel at the office are friendly and helpful. When a moose walked into my car there was absolutely no problem getting it fixed and paid for."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Mysti Keith
September 24, 2026
"Love these guys, super sweet & helpful"
"Hi Mysti, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Fairbanks. If you ever need help, we are just a phone call away! - Your State Farm Agent, Jim Kelly "
Tylor Williams
September 21, 2026
"Always a phone call away! Very helpful and professional."
"Thanks so much for the amazing review, Tylor! We really appreciate your support here in Fairbanks. Just reach out anytime if you need us - we’re here for you. "
Clare de Hernandez
September 21, 2026
"Alex helped me save money on my auto policy. Thanks."
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Fairbanks. "
Mark Plavan
September 11, 2026
"Excellent process and customer service! great savings!!"
"Mark, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
John Taylor
September 11, 2026
"Exceptional service"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Jim Kelly’s team. "
Debbie Walker
September 9, 2026
"I called 3 or 4 agents in Fairbanks, Ak.
Jim Kelly was the only one to answer the phone and assist me in obtaining new car insurance in Fairbanks, Ak.
I was then transferred to Alex, who was EXCELLENT..... I am very pleased with the services. I will be reccomending Jim Kelly- Alex to other people looking for insurance."
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Katherine Kellen
August 24, 2026
"Long term relationship and it’s been great in personal and business!"
"Thanks so much for the amazing review, Katherine! We really appreciate your support here in Fairbanks. Just reach out anytime if you need us - we’re here for you. "
Caden Clarke
July 21, 2026
"Kyser was very helpful and understanding!!"
"Thank you so much for your kind review, Caden! If you need insurance assistance, we are just an email or call away! - Jim Kelly, your State Farm Agent "
Alexander Frese
July 14, 2026
"The service was fast and straightforward. Lisa was exceptionally pleasant to work with. I highly recommend!"
"Thank you for the 5-star review of Jim Kelly’s team - we really appreciate your kind words! "
Leslie Harvey
July 8, 2026
"If you're looking for someone who genuinely cares and goes the extra mile, Lisa is the one to talk to. Thanks again, Lisa—you made my day!"
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. "
Susan Kowalske
July 1, 2026
"Personal, professional service, plus the best rates I've ever had. Great work State Farm!"
"Thank you for taking the time to leave such a great review, Susan. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Hudson Hutton
June 16, 2026
"I got switched to this office after my old agent retired, and I was honestly thinking about leaving. But Cassious English was so kind, knowledgeable, and patient that he completely changed my mind. He took the time to answer all of my questions, made the transition easy, and provided excellent customer service. It’s hard to find someone who genuinely cares, and it really showed. Because of Cassious, I’ve decided to stay with this office. Highly recommend!"
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. "
Kendra
June 16, 2026
"I had an amazing interaction with Agent Cassious English. I am currently in another state and needed to make adjustments to my policies. Cassious was very knowledgeable and helped explain everything throughly to me. I was considering having an agent locally however because of the awesome customer service, extensive knowledge, and professionalism received today, I will definitely continue with this office/agent. Thank you for your help."
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Jim Kelly’s Team. "
Brad Hornback
February 28, 2026
"This State Farm office is fantastic! The environment is friendly, and the staff delivers excellent service. Jim is knowledgeable and always willing to help with any inquiries. Highly recommend stopping by for your insurance needs!"
"Thanks so much for the fantastic rating, Brad! We are so glad you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. If there is anything we can do for you in the future, just give us a shout! "
Carrie Filla
February 17, 2026
"Lisa was great when I called. Very helpful and kind."
"Hi Carrie, thank you for your kind words, we love Lisa and are so grateful she is part of our local licensed team. Thank you for your business and trusting us with your insurance! "
Brandie Boots
January 23, 2026
"Jim was very professional and helpful w/ updates on my account!"
"Thank you, Brandie! So happy to have wonderful customers like you. "
Elizabeth Pinard
November 7, 2025
"The last I called in and had questions about policies. I spoke with a man named John Kohler and he was above and beyond helpful👏🏼👏🏼 I really appreciate the knowledgeable staff at Jim Kelly-State Farm."
"Thank you so much, Elizabeth! We’re glad John took such good care of you. Our team in Fairbanks of licensed insurance professionals at Jim Kelly Stare Farm Insurance love helping customers like you with their home, auto, life and health insurance and all financial services! Thank you for the kind words and support!"
Kelly Kohler
November 7, 2025
"Chay was such a big help for us and made the process incredibly easy to move our homeowners and auto policies over to State Farm. Very knowledgeable and down to earth as we talked through options."
"Thank you for your kind words, Kelly! We are so glad Chay took such great care of you and your insurance and financial service needs. Our local team at Jim Kelly Stare Farm Insurance loves taking care of customers like you! "
Mary Ann BELTZ
November 7, 2025
"I love stopping in the local office! Chay, Lisa and John are just so friendly and helpful!"
"Thank you, Mary Ann! We are so glad to have you as our customer! We pride ourselves at Jim Kelly State Farm in taking care of great customers like you! "
Jeannie Bridgers
September 30, 2025
"I clearly paid the bill, why do you say that you received it and canceled me for non payment, I even have a confirmation for payment. way to go state farm
I did hear back from State Farm asking me to change my 1 star, also contacted my bank, it never went through, so something happened on State Farm end. I should be thanking Josh at State Farm for trying to say it was my fault and canceling me, I found the same insurance for half the price."
"Hi Jeannie, your feedback is appreciated. We have called and emailed you to let you know the problem with the payment was not State Farm, but was a rejected payment from your bank. Please double check and reply to our emails and phone calls. Happy to get this sorted. We appreciate you and allowing us to take care of your insurance. We pride ourselves on follow up and accuracy of payments. Let’s get this sorted and hopefully you will consider changing this to a 5 star review. Thanks! "
Nia Myers
June 30, 2025
"Jim is awesome! I’ve had insurance through several other insurance companies in my lifetime and he’s hands down the best and has the best rates!"
"Thank you, Nia, we love helping world class customers like you! Thank you for letting take care of your insurance needs! "
Katya Shepetko
June 10, 2025
"Cassious with Jim Kelly is so incredibly helpful. He’s the type of person you hope to speak to when you want something taken care of. Super knowledgeable, knows what he’s doing, and gets it done quickly. My dad has been with Statefarm for many years, and I, more than a few. And we couldn’t be more pleased to have someone like him there to help. Thank you!"
"Thank you Katya! As they say on the boats, Cassious is a keeper! Thanks for trusting us with your insurance and financial services! "
Tijana Mitrovic
May 16, 2025
"Josh was great, quick and efficient!"
"Thank you Tijana, your support and business is much appreciated! "