State Farm® Insurance Agent Jim Kelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
CaL CaL
June 17, 2026
"I’ve had a great experience working with Jim Kelly’s State Farm office. The team is knowledgeable, responsive, and always willing to take the time to explain coverage options and answer questions. Cassious has been especially helpful, providing excellent service and making sure all of my concerns were addressed. They make the insurance process easy and stress-free, and I truly appreciate their friendly and professional approach. If you’re looking for an insurance office that genuinely cares about its customers, I highly recommend them!"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Kelly’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Tai Le
June 17, 2026
"Cassious at Jim Kelly State Farm was great to work with! He was friendly, knowledgeable, and helped me get all my policies set up with the right coverage. He made the process easy and made sure I was well protected. Highly recommend Cassious for anyone looking for great service and insurance help!"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Monica Huynh
June 17, 2026
"CASSIOUS IS THE BEST"
"Wow, thank you for the 5-star review, Monica! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Alice Chon
June 17, 2026
"Always have a pleasing experience with this office! Cassious was very helpful with all my questions. He explained everything clearly. Highly recommended!"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Jim Kelly’s Team. "
Logan Ploghoft
June 16, 2026
"Had an amazing experience when I was on the phone with Cassious. He was very knowledgeable and was able to answer my questions about life insurance clearly. There should be more people like him in the industry."
"Logan, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Kelly’s Team!"
Dariya’s
June 16, 2026
"Jim’s team is the best!"
"Thanks so much for the fantastic rating, Dariya’s! We are so glad you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. If there is anything we can do for you in the future, just give us a shout! "
Joshua Rogers
June 16, 2026
"Great team!"
"Thank you for taking the time to leave such a great review, Joshua. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Hudson Hutton
June 16, 2026
"I got switched to this office after my old agent retired, and I was honestly thinking about leaving. But Cassious English was so kind, knowledgeable, and patient that he completely changed my mind. He took the time to answer all of my questions, made the transition easy, and provided excellent customer service. It’s hard to find someone who genuinely cares, and it really showed. Because of Cassious, I’ve decided to stay with this office. Highly recommend!"
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. "
Kendra
June 16, 2026
"I had an amazing interaction with Agent Cassious English. I am currently in another state and needed to make adjustments to my policies. Cassious was very knowledgeable and helped explain everything throughly to me. I was considering having an agent locally however because of the awesome customer service, extensive knowledge, and professionalism received today, I will definitely continue with this office/agent. Thank you for your help."
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Jim Kelly’s Team. "
Hunter Phipps
April 15, 2026
"Jim made it so much easier and profitable for me during our interaction. He understood what I needed and helped me get an amazing price. I 100% recommend going through him to get any form of insurance."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Fairbanks to know that you had such a wonderful experience with us here on State Farm Agent Jim Kelly’s Team."
Brad Hornback
February 28, 2026
"This State Farm office is fantastic! The environment is friendly, and the staff delivers excellent service. Jim is knowledgeable and always willing to help with any inquiries. Highly recommend stopping by for your insurance needs!"
"Thanks so much for the fantastic rating, Brad! We are so glad you had a positive experience with us here on State Farm Agent Jim Kelly’s Team. If there is anything we can do for you in the future, just give us a shout! "
Carrie Filla
February 17, 2026
"Lisa was great when I called. Very helpful and kind."
"Hi Carrie, thank you for your kind words, we love Lisa and are so grateful she is part of our local licensed team. Thank you for your business and trusting us with your insurance! "
Brandie Boots
January 23, 2026
"Jim was very professional and helpful w/ updates on my account!"
"Thank you, Brandie! So happy to have wonderful customers like you. "
Elizabeth Pinard
November 7, 2025
"The last I called in and had questions about policies. I spoke with a man named John Kohler and he was above and beyond helpful👏🏼👏🏼 I really appreciate the knowledgeable staff at Jim Kelly-State Farm."
"Thank you so much, Elizabeth! We’re glad John took such good care of you. Our team in Fairbanks of licensed insurance professionals at Jim Kelly Stare Farm Insurance love helping customers like you with their home, auto, life and health insurance and all financial services! Thank you for the kind words and support!"
Kelly Kohler
November 7, 2025
"Chay was such a big help for us and made the process incredibly easy to move our homeowners and auto policies over to State Farm. Very knowledgeable and down to earth as we talked through options."
"Thank you for your kind words, Kelly! We are so glad Chay took such great care of you and your insurance and financial service needs. Our local team at Jim Kelly Stare Farm Insurance loves taking care of customers like you! "
Mary Ann BELTZ
November 7, 2025
"I love stopping in the local office! Chay, Lisa and John are just so friendly and helpful!"
"Thank you, Mary Ann! We are so glad to have you as our customer! We pride ourselves at Jim Kelly State Farm in taking care of great customers like you! "
Jeannie Bridgers
September 30, 2025
"I clearly paid the bill, why do you say that you received it and canceled me for non payment, I even have a confirmation for payment. way to go state farm
I did hear back from State Farm asking me to change my 1 star, also contacted my bank, it never went through, so something happened on State Farm end. I should be thanking Josh at State Farm for trying to say it was my fault and canceling me, I found the same insurance for half the price."
"Hi Jeannie, your feedback is appreciated. We have called and emailed you to let you know the problem with the payment was not State Farm, but was a rejected payment from your bank. Please double check and reply to our emails and phone calls. Happy to get this sorted. We appreciate you and allowing us to take care of your insurance. We pride ourselves on follow up and accuracy of payments. Let’s get this sorted and hopefully you will consider changing this to a 5 star review. Thanks! "
Nia Myers
June 30, 2025
"Jim is awesome! I’ve had insurance through several other insurance companies in my lifetime and he’s hands down the best and has the best rates!"
"Thank you, Nia, we love helping world class customers like you! Thank you for letting take care of your insurance needs! "
Katya Shepetko
June 10, 2025
"Cassious with Jim Kelly is so incredibly helpful. He’s the type of person you hope to speak to when you want something taken care of. Super knowledgeable, knows what he’s doing, and gets it done quickly. My dad has been with Statefarm for many years, and I, more than a few. And we couldn’t be more pleased to have someone like him there to help. Thank you!"
"Thank you Katya! As they say on the boats, Cassious is a keeper! Thanks for trusting us with your insurance and financial services! "
Tijana Mitrovic
May 16, 2025
"Josh was great, quick and efficient!"
"Thank you Tijana, your support and business is much appreciated! "
Steve Belmont
May 14, 2025
"I HAVE BEEN WITH JIM FOR SEVERAL YEARS HIS SERVICE IS EXCELLENT HIS ASSOCIATE JOSH IS ALSO TERRIFIC HE MADE INSURING AN OUY OF STATE PURCHASE SIMPLE AND FAST THANKS TO ALL"
"Thanks, Steve! Great to see your review and thank you for allowing us to take care of your insurance and financial services! "
Daniel Foster
March 25, 2025
"That Lisa girl at Jim Kelly State Farm was amazing! She helped me set up a new policy for an additional vehicle and it was so easy.
Thank Lisa for making the process so quick and for your excellent professionalism."
"Lisa is truly that, amazing! Thank you Daniel for trusting Jim Kelly State Farm with your insurance and financial services! "
Bob Oxnard
March 7, 2025
"Josh is super awesome taking care of my every need. Lisa was great at taking care of my new vehicle coverage. We had a bad connection but she kept working with me smiling. She help answer questions with joy and emailed things right over. They are always good at answering and getting to my account within 10 seconds. no waiting around on the phone. State Farm is the bomb. they also email me needed info when i am going on post and need something."
"Thanks, Bob! We appreciate your business and always love working with you. Thank you for your auto insurance, business insurance, home insurance and all your years with Jim Jelly State Farm. "
Ellaissa Caguiat
February 25, 2025
"I’m a young adult so this was my first time ever getting car insurance and doing everything on my own. Super nice! Made getting insurance really easy and was very helpful. They made it really easy to understand. I would definitely recommend!"
"Thank you so much for your your business. We at Jim Kelly insurance really appreciate you!"
Cory Newberry
January 29, 2025
"Consistently prompt in responding to calls and call-back requests, and when I specifically asked for Jim, he got back to me right away. I’ve had a few issues in the past, but they were handled professionally and efficiently—I truly felt heard.
Informative and friendly—so glad to have Jim as my agent."
"Thank you Cory, we at Jim Kelly State Farm love taking care of your insurance! Thank you for choosing us as your trusted insurance agency!"